Privacy Policy

Effective Date: [Insert Date]

M.point Agency ("we," "our," or "us") operates under the legal entity M. point d.o.o. Ljubljana, registered in Slovenia. We are committed to protecting the privacy and personal data of visitors to our website (www.mpoint.agency) and individuals who interact with our brand.

This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the EU General Data Protection Regulation (GDPR).

1. Who We Are

M. point d.o.o. Ljubljana is the data controller for the personal data collected through our website and marketing channels.

Contact: [email protected]

2. What Data We Collect

We may collect the following types of personal data:

Name

Email address

Phone number

Business/company name

Information submitted via website forms or Meta lead ads

IP address and browser/device data via cookies and analytics tools

We do not collect sensitive personal data.

3. How We Collect Data

We collect data in the following ways:

Directly from you (e.g., contact forms, newsletter sign-ups)

Meta lead generation ads

Automatically via cookies and analytics tools (Google Analytics, Meta Pixel)

4. Legal Basis for Processing

Under GDPR, we process your personal data only when we have a lawful basis, including:

Your consent (e.g., newsletter opt-in, Meta ads)

Performance of a contract (e.g., business inquiries)

Legitimate interest (e.g., website analytics, improving our services)

Legal obligations (e.g., bookkeeping)

5. Use of Personal Data

We use your personal data to:

Respond to inquiries

Provide requested information or services

Run lead generation and retargeting campaigns

Improve our website and marketing performance

Send relevant updates and communications (with your consent)

6. Communication Channels

We may contact you using the following official channels:

Email: [email protected]

SMS and WhatsApp: +1 (802) 480-9907 (U.S.-based number)

We may send emails for service-related updates, responses to inquiries, or marketing messages where legally permitted and with your prior consent, where applicable.

We may also use SMS or WhatsApp messages for purposes such as appointment confirmations, reminders, or essential service notifications. These messages are sent via third-party communication platforms that may use international numbers (including U.S. numbers) to deliver content.

Your contact details are used solely for communication purposes as described above. We do not send marketing messages via SMS or WhatsApp without your explicit consent. You may opt out of receiving SMS or WhatsApp communications at any time by following the instructions included in the message or contacting us directly.

6. Data Sharing

We do not sell your personal data. We may share it with:

Service providers like GoHighLevel (CRM), Google Analytics, and Meta (Facebook/Instagram Ads)

Our email marketing or advertising tools

Authorities or legal entities where required by law

All third-party service providers are bound by data protection obligations.

7. International Transfers

Some of our service providers are outside the EU/EEA. When data is transferred internationally, we ensure safeguards are in place (e.g., Standard Contractual Clauses or adequacy decisions).

8. Your Rights (under GDPR)

You have the right to:

Access your data

Correct or update your data

Delete your data

Restrict or object to processing

Withdraw consent at any time

Data portability

To exercise these rights, contact us at [email protected].

9. Cookies

We use cookies to improve website functionality and analyze usage. You can manage cookie preferences in your browser settings. More details are available in our Cookie Notice.

10. Behavioral Tracking and Personalization

We may track your interactions with our emails and website — such as email opens, link clicks, and pages visited — to help personalize the content and marketing communications you receive from us. This tracking allows us to understand your interests and improve the relevance of our messaging.

This type of tracking is based on your consent. You can withdraw your consent or unsubscribe at any time by using the link provided in our communications or by contacting us at [email protected].

11. Data Retention

We retain personal data only as long as necessary for the purpose it was collected, or as required by law.

12. Opting Out

You can opt out of receiving marketing communications at any time by clicking the unsubscribe link included in every marketing email, SMS or whatsapp message we send. Please note that unsubscribing from marketing emails does not affect necessary service-related communications.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact

If you have any questions about this policy or your personal data, please contact:

Email: [email protected]
Company: M. point d.o.o. Ljubljana
Website: www.mpoint.agency